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Things to know before submit a support enquiry:

  • Try to see your questions already answered in the wiki( http://wiki.dragino.com)
  • Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
  • Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc).
  • You can directly send mail to Support Mail if this can help you to describe the enquiry easily.

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